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Feedback Survey

This research is being conducted on behalf of Twin Towns. Please answer all questions by selecting the appropriate number or writing in your response. We thank you for your time.

The self completion survey needs to be completed in full and submitted by no later than 5pm on the 15th of August

Q1. How often do you do each of the following activities?

Every Week About once a fortnight About once a month Every few months Less often or not at all
Visit a licensed club
Go to a bar or pub
Play sport
Watch friends or family play sport
Visit a TAB
Dine out at a café or restaurant for dinner
Dine out at a café or restaurant for lunch
Play the pokies
Play club games such as raffles or bingo
Go to watch live bands or shows

Q2a. Which of the following sporting activities do you do on a regular basis?

Golf
Lawn Bowls
Tennis
Rugby League
Swimming in a public or club pool
None of these

Q2b. IF YOU PLAY GOLF: Are you a member of a Golf Club?

Club Banora
Tweed Heads and Coolangatta Golf Club
Murwillumbah Golf Club
Other Please specify:
Not a member of any club

Q2c. IF YOU PLAY BOWLS: Are you a member of a Bowls Club?

Club Banora
South Tweed Bowls
Tweed Head Bowls
Other Please specify:
Not a member of any club

Q3a. Thinking now about where you like to go out for a casual dinner with family or friends, which one or two places do you visit most often for a casual dinner?

Q3b. Overall, what do you like about these venues?

Quality of the food
Type/range of food
Price/value for money
Location close to home
Attractive location/setting
Atmosphere
Child friendly
Service from staff
Security
Something else Please specify:

Q4a. And thinking about licensed clubs and pubs, which one or two places do you visit most often?

Q4b. Overall, what do you like about these venues?

Atmosphere
Price/value for money
Location close to home
Location close to other venues
Great place to meet friends
Child friendly
Service from staff
Security
Something else Please specify:

Q5a. Thinking now about what is important to you if you were to consider visiting a licensed club. WHICH TWO OF THESE FACTORS ARE MOST IMPORANT TO YOU?

Most Important   Second Most Important
A place that you and your friends feel comfortable visiting
The quality and style of food
The bar and restaurant prices
The range of entertainment available
The availability of gaming options such as pokies and TAB
The general atmosphere of the place

Q5b. How important is it to you that a licensed club has access to subsidised sporting facilities for its members?

Very important, it's a necessity
Quite important, it would be nice
Not important, it's not needed

Q6. Are you a member of Twin Towns, this includes Twin Towns, Club Banora or Juniors?

Yes Skip to Q8
No Skip to Q7

Q7. Do you visit Twin Towns on a regular basis as a non-member?

Yes
No

Q8. How often do you do visit each of these Twin Towns venues?

Every Week About once a fortnight About once a month Every few months Less often or not at all
Club Banora
Twin Towns Services Club
Twin Towns Juniors

Q9a. What do you enjoy about visiting Club Banora?

Q9b. What, if anything, would you like to see changed at Club Banora?

Q9c. Which of these areas of Club Banora have you used in the past 6 months?

Played bowls
Played golf
Played tennis
Used the swimming pool
Played another sport
Watched a live show
Played the pokies
Used the TAB
Played bingo or raffles
Had a meal at the Banora Bistro & Grill
Used the bar facilities

Q9d. Of all the activities at Club Banora, what do you value the most?

Value 1   Value 2   Value 3
Played bowls
Played golf
Played tennis
Used the swimming pool
Played another sport
Watched a live show
Played the pokies
Used the TAB
Played bingo or raffles
Had a meal at the Banora Bistro & Grill
Used the bar facilities

Q10. IF YOU VISIT CLUB BANORA LESS THAN ONCE A MONTH: Why don't you visit Club Banora more often?

Q11a. IF YOU VISIT TWIN TOWNS JUNIORS: What do you enjoy about visiting Twin Towns Juniors?

Q11b. What, if anything, would you like to see changed at Twin Towns Juniors?

Q12. IF YOU VISIT TWIN TOWNS JUNIORS LESS THAN ONCE A MONTH: Why don't you visit Twin Towns Juniors more often?

Q13. We would now like you to think about Club Banora and tell me whether you agree or disagree with the following statements about the Club.

Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Caters well for people of all ages
Is a great venue for a night out
Caters well for the seniors market
Caters well for the family market
Caters well for the under 30s market
Is more of a sports venue than an entertainment venue
Needs to update itself
Has a great atmosphere
Does not seem as welcoming compared to other clubs
Needs to update its restaurants
Is a place I would be happy to visit with friends or family

Q14. Over the last 25 years Banora Point and its surrounding areas have changed and Club Banora needs to change with it. Here are some potential ideas and we value your feedback on them.

Not appealing 2 3 4 Very appealing
Family friendly bistro area
A social golf course
A round of golf at $15 for members and $30 for non members
An outdoor beer garden area
Smaller, more intimate bar areas away from the gaming area
A separate coffee shop
TAB in a separate area
Children’s playground
Gymnasium
Social sporting facilities such as barefoot bowls and tennis courts

Q15. What else could Club Banora offer which would make it attractive for you to visit more often?

Q16. In your circle of friends or family, are you aware of any problem gambling issues?

Yes
No

Finally a few questions about you:

D1. Are you...

Male
Female

D2. Which of the following age groups do you belong to?

18-29 years
30-39 years
40-49 years
50-59 years
60-69 years
70 years and over

D3. Which of these best describes your household?

Couple, no children
Couple, children have left home
Single
Family or single with youngest child aged under 11 years
Family or single with youngest child aged 11-18 years
Family or single with all children aged over 18 years
Shared house
Other Please Specify:

D4. How long have you lived in this area?

Less than 2 years
2-5 years
6-10 years
11-20 years
More than 20 years

D5. What is your occupation?

Professional/Executive
White collar
Blue collar
Self-employed
Home duties
Retired/Pensioner
Unemployed
Student
Other Please Specify:
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