From 1 June, Twin Towns Clubs and Resorts welcomed our community of members back to their magnificent Club facilities. Albeit in a reduced capacity, with social distancing regulatory requirements essential at this time, it was great to reconstitute the camaraderie and mateship that has been missing for several months. 

A special thank you to members for their patience and understanding during these unprecedented times when having to undertake all the regulatory requirements to enter our Clubs and Resorts. We certainly value your safety, health and wellbeing while utilising Twin Towns’ multitude of world class facilities, hence the emphasis on patron entry details, temperatures checks, hand sanitiser and general cleaning. 

All of us certainly hope that sooner rather than later we may receive ‘groups’ such as bingo, dance bands, show artists, snooker, conferences, seminars, private functions, weddings,  internal club groups, services clubs’ meetings and the list goes on, with one small step at a time. Our Queensland family have the border issue to contend with and we sincerely hope the Queensland Government follows health advice suggesting there is no medical reason to continue to close borders at this time.

Sporting facilities such as golf, bowls and tennis are operating under regulatory and, of course, social distancing guidelines. Oasis Pools Complex will also reopen on 1 July with the pool heated to 27 degrees. There will be social distancing and other requirements relating to capacities and the type of services that can be offered at Oasis Pools. 

Members have reported our grounds maintenance under Roger Scott’s team have kept the golf course and bowls greens in pristine condition, with the heavy rainfalls during the first quarter of 2020 adding an extended lifeline to the course. 

The Board considered a number of matters affecting membership as a result of the Covid-19 closure period.  Please refer to the ‘Membership Matters’ section in this email to find out more about the 12 month extension of $16.50 and $33 memberships; the 3 month extension of internal club memberships; and the continuing Members Advantage points program.

Should you have had a birthday in April or May during the mandatory closure, you just have to ask at membership to receive your $10 birthday bonus. So basically, as always, everyone wins at Twin Towns!

The Board has signed off on a belated financial report for the 2019 year and called the Annual General Meeting for 28 July at 7pm in the Showroom or in a worst case scenario, via video link. It is also intended to hold a Consultative Meeting for Internal Club Committees on 13 July. A postponed Life Members function is intended to be held on 10 August, however, all will depend on the lifting of current government COVID-19 restrictions. Watch this space.

Our management team, especially Twin Towns Executive, despite working in a reduced employment capacity, have worked harder than ever maintaining facilities, future planning many strategic initiatives and most importantly, ensuring the best outcomes for members and for staff with government job-keeper packages or in some cases unfortunately, job-seeker initiatives.  The ATO passed all the mandatory applications on to companies and staff to complete within a limited timeframe. After this, companies such as Twin Towns were required to pay staff initial payments in advance of government recompense, then apply to the ATO for reimbursement. Twin Towns’ first payment to staff that the Club carried for over a month amounted to just under $700,000.  

The Board, of course, conducted as many Board teleconferences during the mandatory shutdown period as they would normally have meetings in a full year. I must say we certainly have an amazing team of management, staff and stakeholders overseen by Directors who set policy, while altogether having the interests of members and Twin Towns first and foremost, resulting in a first-class team effort.

Planning continues for the 1st on Wharf extensions which will open up the area onto the side street while we await the arrival of the massive screen to view your favourite sports in the Sports Bar. Because of the unknown timeframe for re-opening our Clubs in full and the resulting unknown revenue generation, the continued redevelopment of the resort hotel floors has been deferred. The final remaining lift refurbishment, however, will be completed as soon as practicable. 

The current mandatory partitioning throughout Twin Towns is to be gradually transformed into a more permanent aesthetically elegant screening to better manage areas of operation within the Club, particularly on occasions of limited patronage.

The Development Application covering the future commercial shopping zone between Club Banora and Leisure Drive has been lodged with Council’s planning department and we hope to have a favourable conclusion in due course. While there is interest in developing the underutilised practice fairway area at Banora, there has been no specific outcome finalised at this time.

The Board continues to research satisfactory outcomes for Twin Towns Juniors to ultimately protect this valuable asset from future flooding issues, with the current thought being to research the feasibility of a Country Club-style raised Clubhouse, with more investigation and cost evaluation to be considered.  

Twin Towns Clubs and Resorts have been open for over a week and studying the complexity of members’ requirements has been an education. Remember we are only in a partial operating phase and future operations after the unprecedented mandatory closure will no doubt be different to the Club of old, to the benefit of all concerned.

Stay healthy and I look forward to catching up around our Clubs and Resorts.

Michael Fraser
Board Chairman