Twin Towns Clubs & Resorts

MEMBERS UPDATE

TOGETHER WE WILL PREVAIL

A message from your Board Chairman, Mr Michael Fraser

Since 2016, Australians have struggled through one of the worst droughts in history. An economic downturn followed around the time of the Commonwealth Games in 2018 due to a myriad of economic circumstances. Then came one of Australia’s most devastating bushfire seasons on record, affecting many parts of the country and causing catastrophic damage. One would have speculated that it couldn’t get any worse than that! But alas, along came the Corona Virus pandemic.

Together, with a massive team effort following mandatory government and state regulations and basic common sense, we will defeat this virus.

Shutting down Twin Towns’ three Clubs, 1st on Wharf Tavern and its sporting facilities, is not a matter of turning off a switch and going home. As custodians of members’ assets, in the interests of mitigating risk and utilising all perishable food and preparing for the inevitable reopening, our management team has been working tirelessly to achieve the best outcome for all concerned.

Perishable foods have been either frozen or cooked up in fabulous dishes and donated to charitable organisations whose ranks have grown exponentially during the events of the past month. Many suppliers have accepted the return of unused product and many contracts have been cancelled for the duration of this closure. All mechanical equipment has been checked, serviced and shut down.  Our contractors, consultants, and stakeholders generally, have been nothing short of sensational to deal with.

One of the most heartbreaking tasks was to inform staff they were stood down for the foreseeable future, after the Prime Minister ordered a total closure of clubs, hotels, restaurants, bars, etc. In our situation, this accounted for approximately 300 staff.

To their credit, despite knowing the shutdown was occurring, our amazing team continued on regardless, cleaning up, tidying and packing away product, right up until the lights went out.  HR continue to assist staff in every way possible – a fantastic effort which was certainly recognised by Directors and management.

Protecting our properties in the interim, 24-7, will see a security presence and skeleton staff at all Clubs. In the interests of public safety, to maintain security and mitigate risk following Ministerial direction on patron distancing, Oasis Pools, the tennis courts, golf course and bowls greens were all closed.

The good news for members is your Members Advantage points, benefits, sporting and membership fees will be held on your behalf and extended for as long this shutdown continues. They will be there for you to utilise when the time comes for the Clubs to reopen.

Fortunately, Twin Towns is in a very good financial position to ride out this closure and I thank members, the community and all stakeholders for their continued support and understanding during this crisis.

Michael Fraser
Board Chairman

Left to Right: Twin Towns Executive Chef Lloyd Cremer, Pastor David Nahi, Twin Towns Operations Manager, Conferences & Events, Rose Cloake.

TWIN TOWNS FOOD FILLED THE PANTRIES

Following Twin Towns’ closure on 22 March, Executive Chef Lloyd Cremer cooked up the last of the food from the club’s fridges and pantries to help feed those in need in the local community.

The food was donated to the Vibe Care Pantries at Tweed Heads and Palm Beach.  Vibe Church Senior Pastor David Nahi said their Care Pantries provide free and low-cost food to people who are doing it tough.

“We were already flat out helping around 600 families on a regular basis, but that number quadrupled, in just a week.”

Twin Towns CEO Rob Smith said they were pleased to see the leftover food go to such a worthwhile cause.

“We have been involved with the Vibe Care Pantries since the Twin Towns Services Community Foundation provided them with financial assistance to purchase a food truck about five years ago.

“We thought providing cooked meals for distribution was a great option, and we hope the recipients enjoyed some chef-prepared meals, straight from our kitchen to theirs.”

Twin Towns also donated around 300 litres of leftover milk to distribute from the Vibe Care Pantries.

BEHIND CLOSED DOORS

At Twin Towns Juniors, Operations Manager Chris Mullen has discovered he has another talent, other than pulling the perfect beer. Chris has been pulling a paint pot around back-of-house at Juniors this week and word is, the results are ‘impressive’!

Meanwhile, Operations Manager Chris Mason shows off his handyman skills, installing brackets for one of many new TV screens coming to Club Banora.

When the doors finally reopen, you’ll notice lots of interesting additions and improvements around the Clubs.

TWIN TOWNS AGM

A new date for Twin Towns Services Club AGM is yet to be determined. Members will be advised once a new date is confirmed.