AWARENESS AND RESPONSIBILITY
MARTY THOMPSON
TWIN TOWNS STAFF & CUSTOMER SERVICE AMBASSADOR
Marty Thompson is a Tweed local and familiar face around the Clubs, having previously been the Salvation Army’s Club Chaplain from 2018 to early 2021. He has over 20 years of Christian ministry experience, including local church pastoral work, outdoor education, youth work, state-wide ministry development and school chaplaincy.
Marty is now the Twin Towns Staff & Customer Service Ambassador, a role created due to proposed changes to the Gaming Amendment (Gaming Harm Minimisation) Bill 2020 and legislation which comes into effect in July 2021.
Changes to the Bill are designed to improve management and intervention by gambling venues such as Twin Towns, to support people who show problematic gambling behaviours and offer counselling, advisory services and self-exclusion.
HOW MARTY CAN HELP YOU OR A FAMILY MEMBER
Marty is committed to assisting Twin Towns to promote the health and wellbeing of members, visitors and staff. He’s a good listener, a non-judgemental presence, and is available to help anyone associated in any way with the club who may need someone to talk to in difficult times.
Problem Gambling
If members have concerns about their gambling or a family member who is displaying signs of problem gambling, they can contact Marty to discuss possible strategies, resources and referrals to address these issues.
Staff
Marty’s role is to effectively manage crisis situations and provide support to staff who are tasked with dealing with difficult customer interactions.
HOW TO CONTACT MARTY
Marty can be found at the Staff & Customer Care office opposite the RSL Sub-Branch, just across the walkway from the main Club, on Tuesdays to Thursdays.
You can contact Marty on 07 5599 0271 or m.thompson@twintowns.com.au
Conduct of Gambling
Twin Towns Services Club is committed to the responsible service of gaming.
Twin Towns Services Club partners with both GAMBLEAWARE and ClubSafe to provide free and confidential access to assistance and self-exclusion policy.
ClubSafe Premium
Twin Towns Services Club is a Premium ClubSafe member.
Members and visitors of Twin Towns have access to free and confidential counselling 24/7
Staff at Twin Towns are trained in the Responsible Conduct of Gambling and can assist in the confidential formulation of gaming self-exclusion.
ClubSafe 1800 99 77 66 or clubsafe@clubsnsw.com.au
Gambling Help NSW
G-line (NSW) is a 24-hour, 7 days a week, statewide telephone helpline offering crisis counselling, information, and referral for problem gamblers, their families, friends and others. It is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s gambling problem
Help is close at hand GAMBLEAWARE 1800 858 858
GambleAware Mid & Northern NSW 02 6651 4093
Responsible Service of Alcohol
Twin Towns Services Club promotes the responsible service and the responsible consumption of alcohol for its members and guests.
Conditions of Entry
Important Information for Club Members
Notice To Members
Player Activity Statements
Members may obtain a Player Activity Statement upon request at Twin Towns Services Club
Workplace Gender Equality Agency Report
Under the Workplace Gender Equality Act 2012, employers must comply with the new notification and access requirements. These require each relevant employer to:
1. Inform its employees and members or shareholders that it has lodged its report with the Agency and advise how the report may be accessed
2. Provide access to the report to employees and members or shareholders
3. Inform employee organisations with members in its workplace that the report has been lodged
4. Inform its employees and those employee organisations with members in its workplace of the opportunity to comment on the report to the employer or the Agency