FAQs2018-01-02T13:29:47+10:00

FREQUENTLY ASKED QUESTIONS

How do I go about gaining my RCG & RSA?2018-01-26T11:39:13+10:00

Contact Zealifi on 1300 122 287.

How do I apply for a position at Twin Towns Clubs & Resorts?2018-01-26T11:39:03+10:00

Information on careers at Twin Towns can be accessed via the careers page of our website.

I want to park in the Mantra underground car park. What is the height?2018-01-26T11:38:42+10:00

1.9 meters
Opens 6am – prior to this time an Mantra Twin Towns card is required to enter.
Exit – exit is always possible, an Mantra card is not required.

How can community organisations apply for funding from Twin Towns?2018-01-26T11:38:32+10:00

Information on donations can be accessed via the donations page of our website.

Is 1st On Wharf part of Twin Towns?2018-04-19T12:27:44+10:00

No, it’s owned by Twin Towns and is part of the Twin Towns Resort.

Why don’t I have to sign in to enter 1st On Wharf?2018-01-26T11:37:20+10:00

It’s a hotel, not a club, so you can enter without signing in.

Why do I need to sign in to enter Twin Towns?2018-01-26T11:37:09+10:00

It’s law in NSW that to enter a club you must either be a member or sign in as a guest of a member or as a visitor.

Does Twin Towns Clubs & Resorts provide a courtesy bus?2018-01-26T11:36:49+10:00

Yes! A free local bus service for patrons operates between Twin Towns, Club Banora and Juniors. The bus timetable can be

BUS TIMETABLE

Translink Services operated by Surfside Bus Lines operate regular services along the coast and railway stations to deliver you directly to our door. (Regular fare applies). For information phone 131230, or visit www.transinfo.qld.gov.au

What are the dress regulations to enter the club?2018-04-19T12:26:21+10:00

Casual, clean attire is acceptable. Footwear must be worn. The wearing of hats and singlets is not permitted in the club by gentlemen.

What time zone does Twin Towns and Mantra Twin Towns operate on during DST and why?2018-01-26T11:35:50+10:00

Twin Towns Clubs and Resorts and Mantra Twin Towns both operate on Qld time during DST.
Club Banora and Juniors both operate on NSW time during DST.

Is Twin Towns located in NSW or Qld?2018-01-26T11:36:03+10:00

NSW

Is there parking at Twin Towns?2019-09-25T11:54:00+10:00

Free parking is available at Twin Towns. A multi-level underground car park is located below Mantra Twin Towns, across the road from Twin Towns main building. Access to this car park is via Stuart Street. Use the covered overhead walkway to enter the Club’s reception.  The Mantra car park opens at 6am daily and closes at 12am. There is also undercover parking and some outdoor parking spaces on the ground level of the Twin Towns main building; entry via Boundary Street. 

Is there accommodation at Twin Towns?2019-09-25T11:54:08+10:00

Mantra Twin Towns is located onsite, accessed by covered overhead walkway and just minutes’ walk from your wedding venue. Advise your wedding coordinator of your accommodation requirements and once your wedding is confirmed, they can provide a link to access discounted rates for you and your guests at Mantra Twin Towns. Many bridal parties and their families choose to stay inhouse at Mantra Twin Towns for a day or so ahead of their wedding to allow them to relax and prepare for the big day without the need to travel.

Is Twin Towns in Queensland or New South Wales?2019-09-25T11:54:15+10:00

Twin Towns is located at 1 Wharf Street, Tweed Heads so the physical address is New South Wales. However, the main Twin Towns building couldn’t be closer to the border. The border marker is right outside the door.

Does Twin Towns operate on Daylight Saving Time (DST)?2019-09-25T11:54:25+10:00

o, for the convenience of Twin Towns 20,000-plus members that reside in Queensland, Twin Towns operates on Eastern Standard Time (EST) or Queensland time during DST. Club Banora at Banora Point and Twin Towns Juniors at Tweed Heads South, however, both operate on DST.

Note: Daylight Saving Time commences at 2am on the first Sunday in October every year and ends at 2am on the first Sunday in April every year.

How do I get to Twin Towns?2019-09-25T11:55:30+10:00

 old Coast Airport is 10 minutes’ easy drive from Twin Towns. Regular flights operate from major Australian cities and many regional airports. Air Asia X, Scoot, Air New Zealand and Hong Kong Airlines operate international flights from Gold Coast Airport. Domestic airlines Qantas, Jetstar, Virgin Australia, Tigerair and Airnorth also operate from Gold Coast Airport. For information about flights, visit www.goldcoastairport.com.au

Road: If you are travelling southbound to Twin Towns from Brisbane Airport, click here for directions

If you are travelling northbound to Twin Towns from Byron Ballina Gateway Airport, click here for directions.

Do I need to be a member to book a wedding at Twin Towns?2019-09-25T11:19:35+10:00

No, you don’t have to be a Twin Towns member to book your wedding at the Club. However, there are plenty of reasons to join, including a range of members-only discounts on drinks and dining, and other offers and promotions.

Do wedding guests have to sign in to gain access to Twin Towns for the wedding or reception?2019-09-25T11:20:05+10:00

Yes, entry to the Club is subject to regulations in the NSW Registered Clubs Act. Those who are not financial members of Twin Towns must produce photographic ID and sign-in as a visitor. Those who live within a five-kilometre radius of Twin Towns must be the guest of a member to enter the Club. Please ask your wedding coordinator if you have any questions about this. It’s easy to ensure your guests comply with this requirement and we can explain how to simplify the process.

Can I access Twin Towns before opening time if we are organising a wedding?2019-09-25T11:20:33+10:00

Yes, if you need to enter the Club before the 9am opening time, your wedding coordinator will be able to assist. Just ask.

What happens if it rains on my wedding day?2019-09-25T11:21:08+10:00

The Twin Towns weddings team have years of experience in delivering Plan B! If weather looks likely to spoil your beach or outdoor wedding ceremony, contact your wedding coordinator as soon as you can. We have a number of undercover areas where you can hold your ceremony at short notice. Discuss the options available and be prepared in case of inclement weather.

Are Twin Towns wedding venues accessible for persons with disabilities?2019-09-25T11:21:45+10:00

 Yes, all of Twin Towns conference and function spaces are accessible for people in wheelchairs. Restrooms, including wheelchair accessible restrooms, are located on all function levels of the Club and are easily accessible from all rooms.

Can we supply our own food and beverages for our wedding at Twin Towns?2019-09-25T11:22:16+10:00

Due to Health Department regulations, food or beverages cannot be brought into the Club. The exception is your wedding cake which can be cut and served by staff. Please discuss the options and costs with your wedding coordinator.

Can I make changes to a wedding menu or beverage package, theme the catering to suit my style or have a specific dish or beverage on the menu that is preferable?2019-09-25T11:22:46+10:00

Yes, all you need to do is ask! Twin Towns catering team can work with you to present a menu that suits you and your guests. Your wedding coordinator can advise your options.

Can Twin Towns chefs cater for special dietary requirements?2019-09-25T11:23:22+10:00

Whilst we will endeavour to accommodate special dietary requests for customers with food allergies or intolerances, we cannot guarantee completely allergy-free meals. This is due to the potential of trace allergens within the working environment and supplied ingredients.

Do you have a list of recommended suppliers you can recommend for room theming, table settings, flowers or other requirements I may have for my wedding?2019-09-25T11:23:54+10:00

Yes, Twin Towns has a number of preferred suppliers who are familiar with the wedding spaces and their possibilities for theming, especially for weddings. Your wedding coordinator can provide some options for you.

Can we bring anything we need for our wedding, such as table settings, flowers, room theming, guest name cards, etc into the Club ahead of the day?2019-09-25T11:24:38+10:00

 Your wedding coordinator can arrange access to your wedding venue or Twin Towns loading dock, which is located behind the main Club building. You can discuss appropriate drop-off and collection times to ensure this process is streamlined and convenient.

Can we bring our own audio visual (AV) equipment or contract our preferred AV company to manage AV services for our wedding?2019-09-25T11:25:10+10:00

Yes, please speak to your wedding coordinator for assistance.

Can Twin Towns assist with providing entertainment for my wedding?2019-09-25T11:25:56+10:00

Twin Towns is one of Australia’s number one destinations for entertainment and has access to leading Australian artists and bands. The entertainment team and your wedding coordinator can work with you to deliver live music and entertainment. 

Can my wedding be held on a Sunday or public holiday at Twin Towns?2019-09-25T11:26:33+10:00

Yes, weddings can be held at the Club seven days a week. However, please note that a 15% surcharge applies on Sundays and public holidays.

Can children attend weddings at Twin Towns?2019-09-25T11:31:06+10:00

Children are permitted to attend weddings at Twin Towns but those under 18 years of age must be accompanied by a parent or legal guardian at all times whilst on the Club’s premises.

How can I contact Twin Towns lost property department?2019-09-25T12:11:57+10:00

If you or a guest has misplaced an item during your wedding at Twin Towns, call 07 5536 2277 during business hours 9am to 5pm or contact your wedding coordinator ASAP for assistance.

Are there ATMs at Twin Towns?2019-09-25T11:53:18+10:00

ATMs are located throughout Twin Towns on the ground floor and Level 1.

Do I need to be a member to book a function at Twin Towns?2019-09-25T11:38:55+10:00

No, you don’t have to be a Twin Towns member to book a function at the Club. However, there are plenty of reasons to join, including a range of members-only discounts on drinks and dining, and other offers and promotions.

Do my guests have to sign in to gain access to Twin Towns for the function?2019-09-25T11:39:26+10:00

Yes, entry to the Club is subject to regulations in the NSW Registered Clubs Act. Those who are not financial members of Twin Towns must produce photographic ID and sign-in as a visitor. Those who live within a five-kilometre radius of Twin Towns must be the guest of a member to enter the Club. Please ask your event coordinator if you have any questions about this. It’s easy to ensure your guests comply with this requirement and we can explain how to simplify the process.

Can I access Twin Towns before opening time if we are organising a function?2019-09-25T11:39:57+10:00

Yes, if you need to enter the Club before the 9am opening time, your event coordinator will be able to assist. Just ask.

Are Twin Towns function venues accessible for persons with disabilities?2019-09-25T11:40:44+10:00

 Yes, all Twin Towns function spaces are accessible for people in wheelchairs. Restrooms, including wheelchair accessible restrooms, are located on all function levels of the Club.

Can we supply our own food and beverages for our function at Twin Towns?2019-09-25T11:41:13+10:00

Due to Health Department regulations, food or beverages cannot be brought into the Club. The exception is a celebration cake which can be cut and served by staff. Please discuss the options and costs with your event coordinator.

Can I make changes to a function menu or beverage package, theme the catering to suit my style or have a specific dish or beverage on the menu that is preferable?2019-09-25T11:48:05+10:00

Yes, all you need to do is ask! Twin Towns catering team can work with you to present a menu that suits you and your guests. Ask your event coordinator for assistance.

Can Twin Towns chefs cater for special dietary requirements?2019-09-25T11:49:02+10:00

Whilst we will endeavour to accommodate special dietary requests for customers with food allergies or intolerances, we cannot guarantee completely allergy-free meals. This is due to the potential of trace allergens within the working environment and supplied ingredients.

Can we bring our own audio visual (AV) equipment or contract our preferred AV company to manage AV services for our function?2019-09-25T11:49:32+10:00

Yes, please speak to your event coordinator for assistance.

Do you have a list of recommended suppliers you can recommend for room theming, table settings, flowers or other requirements I may have for my function?2019-09-25T11:50:07+10:00

Yes, Twin Towns has a number of preferred suppliers who are familiar with the rooms and spaces and their possibilities for theming, especially for function. Your event coordinator can provide some options for you. 

Can we bring anything we need for our function, such as table settings, flowers, room theming, guest name cards, etc into the Club ahead of the day?2019-09-25T11:50:50+10:00

Your event coordinator can arrange access to your function venue or Twin Towns loading dock, which is located behind the main Club building. You can discuss appropriate drop-off and collection times to ensure this process is streamlined and convenient.

Can Twin Towns assist with providing entertainment for my function?2019-09-25T11:51:17+10:00

Twin Towns is one of Australia’s number one destinations for entertainment and has access to leading Australian artists and bands. The entertainment team and your event coordinator can work with you to deliver live music and entertainment. 

Can my function be held on a Sunday or public holiday at Twin Towns?2019-09-25T11:51:45+10:00

Yes, functions can be held at the Club seven days a week. However, please note that a 15% surcharge applies on Sundays and public holidays.

Can children attend functions at Twin Towns?2019-09-25T11:52:19+10:00

Children are permitted to attend functions at Twin Towns but those under 18 years of age must be accompanied by a parent or legal guardian at all times whilst on the Club’s premises.

Do I need to be a member to book a conference or business event at Twin Towns?2019-09-25T12:01:10+10:00

No, you don’t have to be a Twin Towns member to book a conference or business event at the Club. However, there are plenty of reasons to join, including a range of members-only discounts on drinks and dining, and other offers and promotions.

Do delegates or guests have to sign in to gain access to Twin Towns?2019-09-25T12:01:39+10:00

Yes, entry to the Club is subject to regulations in the NSW Registered Clubs Act. Those who are not financial members of Twin Towns must produce photographic ID and sign-in as a visitor. Those who live within a five-kilometre radius of Twin Towns must be the guest of a member to enter the Club. Please ask the conference and functions team if you have any questions about this. It’s easy to ensure your delegates or guests comply with this requirement and the team can explain how to simplify the process.

Can guests access Twin Towns outside of opening times if they are attending a conference or business event?2019-09-25T12:02:57+10:00

Yes, guests can enter the Club before the Club’s 9am opening time. Advise attendees to park in the underground carpark; access via Stuart Street. Take the lift to Reception. Enter the main Club via the overhead walkway and a conference and functions team member will meet them on arrival and direct them to the conference or business event. Please refer to the delegates map for more information.

Are Twin Towns conference and business event spaces accessible for persons with disabilities?2019-09-25T12:03:46+10:00

 Yes, all of Twin Towns conference and business event spaces are accessible for people in wheelchairs. Restrooms, including wheelchair accessible restrooms, are located on all function levels of the Club and are easily accessible from all rooms.

Can we supply our own food and beverages for our conference or business event at Twin Towns?2019-09-25T12:04:25+10:00

Due to Health Department regulations, food or beverages cannot be brought into the Club. The exception is a celebration cake which can be cut and served by staff. Please discuss the options and costs with the conference and functions team.

Can I make changes to a menu package, theme the catering to suit my conference or business event, or have a particular dish on the menu that is preferable?2019-09-25T12:05:17+10:00

Yes, all you need to do is ask! Twin Towns catering team can work with you to present a menu that suits you and your delegates or guests. Ask the conference and functions team for assistance.

Can Twin Towns chefs cater for special dietary requirements?2019-09-25T12:05:48+10:00

The conference and functions team can advise your options. Whilst we will endeavour to accommodate special dietary requests for customers with food allergies or intolerances, we cannot guarantee completely allergy-free meals. This is due to the potential of trace allergens within the working environment and supplied ingredients.

Can we bring our own audio visual (AV) equipment or contract our preferred AV company to manage AV services for our conference or business event?2019-09-25T12:06:23+10:00

Yes, please speak to the conference and functions team for assistance.

How do we get the equipment we need for our conference or business event into the Club?2019-09-25T12:06:56+10:00

Access to Twin Towns loading dock is located behind the main Club building. The conference and functions team will discuss appropriate drop-off and collection times to ensure this process is streamlined and convenient.

Can Twin Towns assist with providing entertainment for my conference or business event?2019-09-25T12:07:32+10:00

Twin Towns is one of Australia’s number one destinations for entertainment and has access to leading Australian artists and bands. The entertainment team and the conference and functions team can work with you to deliver live music and entertainment to suit every style of conference or dinner event. 

Can my conference or business event be held on a Sunday or public holiday at Twin Towns?2019-09-25T12:08:07+10:00

Yes, functions can be held at the Club seven days a week. However, please note that a 15% surcharge applies on Sundays and public holidays.

How can I contact Twin Towns lost property department?2019-09-25T12:11:20+10:00

If you have misplaced an item during your visit to Twin Towns, call 07 5536 2277 during business hours 9am to 5pm or speak with the conference and functions team ASAP for assistance.

Can children attend functions at Twin Towns?2019-09-25T12:09:55+10:00

Children are permitted to attend events functions at Twin Towns but those under 18 years of age must be accompanied by a parent or legal guardian at all times whilst on the Club’s premises.